HELP switching computers

[bdr2008]

I am not that great at this but when I switch to another laptop my interface will not work. When I plug it into the USB nothing happens. It does not bring up a hareware found window or light up the interface. Also when I open tune software it says problem with drivers. I tried to follow the instructions in the sticky but I think I got a diff. problem. I know the USB port works on the computer with a camera. HELP PLEASE

[joecar]

Hi bdr,

Try this: http://www.fishtuning.com/downloads/I_just_installed_EFILive_and_I_cant.pdf

[mr.prick]

If it works on one laptop but not the other,
it is almost certainly the laptop that is the issue.
Are you using battery or a/c power?
Is the USB port powered?
Some laptops won`t power the USB port when on battery power.

[bdr2008]

Well I think I got it. It seems that I now have to have the interface pluged into the truck to make things work right. It is a cheaper Dell laptop that I am working with now could it be that the USB is not powered and is this a problem?

[mr.prick]

Since it is working with the laptop while plugged into the vehicle,
it seems logical.
Plugging in the V2 to the laptop alone should power it up.

Always make sure you have a reliable battery and are plugged into a/c power
when updating bootblock/firmware.

[bdr2008]

When I plug it into the laptop nothing happens. The laptop does not even that anything is pluged in unless it is pluged into the truck. Very wierd

[Blacky]

Can you still power the FlashScan from just the USB connection of the original latptop? It may be the USB power circuit in FlasScan coincidentally failed at the same time you stated using a different laptop.

Regards
Paul

[bdr2008]

Yes when I plug it in the old laptop everything is normal. Powers right up.. I am still lost cause the new laptop seems to work normal with everything that I put in the USB port..

[Blacky]

Yes when I plug it in the old laptop everything is normal. Powers right up.. I am still lost cause the new laptop seems to work normal with everything that I put in the USB port..

There are two power modes that USB can support.
1. 100mA
2. 500mA

FlashScan requires a USB port that can supply 500mA.
It is possible/likely that the USB port on your laptop is not capable of supplying 500mA.

An example of a port that cannot support 500mA is a port on a BUS powered USB hub. Even though the Hub is connected to a 500mA capable host port, the Hub has up to 4 USB connectors on it, each capable of supplying only 100mA (from the original 500mA supplied) and the remaining 100mA is used to run the hub itself.

It is possible that the laptop is using a bus powered hub to provide multiple USB connectors on your laptop, in that case the port(s) will only supply 100mA.

Regards
Paul

[bdr2008]

There is only one USB port on the computer and it appears to come straight off the mother board. Thanks for the thoughts about BUS powered USB hub I was thinking of trying that but mabey not a good idea. Still lost and confused. Is anyone using a Dell Latitude C610???????

[Blacky]

If the drivers were installed incorrectly or incompletely then FlashScan will not be able to tell Windows to allow the port to draw 500mA and it will not power up correctly.

Try using the FTCLean utility to clean out any FlashScan drivers. FTClean only works on Win2000 and WinXP, it doe snot work on Vista. If you are usaing Vista let me know and I'll explain how to remove badly installed drivers from Vista.

FTClean is available in your EFILive install here: \Program Files\EFILive\Drivers\Utiltities\FTClean
Use the Product ID (PID) value E4A1 to clear ONLY FlashScan V2 drivers.

Once uninstalled, try reconnecting FlashScan.

Regards
Paul

[joecar]

I was using a Dell C610 and it was ok.

Do like Paul said, FTClean and then reinstall the driver.

The C610 is fairly old... it maybe broken.

[JAY4SPEED]

How can I manually remove the V2 USB driver in WinXP SP2? FTClean does not work for me, I keep getting "file access denied" messages when the utility starts to generate the .ini file. I am logged in as administrator. Is there a way I can manually remove the driver?

[Blacky]

While FlashScan is plugged in...
1. Right click on my computer and select properties.
2. Select the Hardware tab page.
3. Click on the [Device Manager] button.
4. Expand the Universal Serial Bus Controllers item.
5. Right click on EFILive FlashScan V2 and select Uninstall.

Regards
Paul

[JAY4SPEED]

While FlashScan is plugged in...
1. Right click on my computer and select properties.
2. Select the Hardware tab page.
3. Click on the [Device Manager] button.
4. Expand the Universal Serial Bus Controllers item.
5. Right click on EFILive FlashScan V2 and select Uninstall.

Regards
Paul

I'm revisiting trying to resolve this issue again on one of my laptops. Thanks for the previous help, but when the flashscan is plugged in, Windows XP does not detect and identify my V2. When I plug in the flashscan, I get "unrecognized USB device" balloon. The V2 will flicker once and never lights up and the balloon pops up shortly after that. So when I goto the device manager, the EFILive FlashScan V2 is not listed under Universal Serial Bus Controllers in device manager. It's not recognized, therefore I can't remove the driver in as outlined above. As I said earlier, FTClean does not work on this laptop for some odd reason. Is there another way to locate and uninstall the V2 driver? I did try a fresh install of EFILive with no luck.

The V2 lights up and works perfectly on my other laptop so I believe the issue is not within my V2 but my tuning laptop driver.

[Blacky]

Try this:


Disconnect all EFILive devices.
Open system properties (Windows Key+Pause/Break)
Select [Advanced] tab page.
Click on [Environment Variables]
Add a new System variable called: DEVMGR_SHOW_NONPRESENT_DEVICES
Set its value to 1.
Select the [Hardware] tab page.
Click on [Device Manager].
Select menu: View->Show Hidden Devices
Expand USB devices
Uninstall ALL items that have EFILive FlashScan or EFILive AutoCal in their name.
Exit out and plug in FlashScan.

You should get the driver install wizard.
Use the drivers located at: \Program Files\EFILive\Drivers\EFILive\Win-2K-XP-Vista

Regards
Paul

[Blacky]

Also (in Device Manager) check for "Unknown Devices" or "Other Devices". They may be failed attempts to install FlashScan's drivers. You may need to uninstall those as well.

Regards
Paul

[JAY4SPEED]

Thanks for the help Paul. I did as outlined above with no luck. My Dell C400 Latitiude only has one USB port on it. I installed my PCMCIA card that is a 4 port USB hub and the V2 was identifed and the drivers loaded as soon as it was plugged into my hub. Looks like my USB port on the motherboard is toast :frown:

Thank you for all the help.

Jay