PDA

View Full Version : $31 out of range



pdasterly
October 14th, 2013, 12:31 PM
trying to update vin in e38 pcm, getting error message $31

pdasterly
October 14th, 2013, 12:39 PM
Error report generated by EFILive at 16:39:05 on Oct 14, 2013

Error code: ERR_RESPONSE/5
Response $31: "Request Out of Range".

EFILive Version: 7.5.7 (Build 242)

Platform: Windows NT
Version: 6.1 (build 7601)
Processor type: Pentium 1862MHz

Directories
Temporary Cache: C:\Users\Elitebook\Documents\EFILive\V7.5\Temporar y cache
Logged Data: C:\Users\Elitebook\Documents\EFILive\V7.5\Logged data
Customers: C:\Users\Elitebook\Documents\EFILive\V7.5\Customer s
Configuration: C:\Program Files (x86)\EFILive\V7.5\Configuration
Exported Data: C:\Users\Elitebook\Documents\EFILive\V7.5\Exported data
Images: C:\Users\Elitebook\Documents\EFILive\V7.5\Images
Sounds: C:\Users\Elitebook\Documents\EFILive\V7.5\Sounds
Maps: C:\Users\Elitebook\Documents\EFILive\V7.5\Maps
Pids: C:\Users\Elitebook\Documents\EFILive\V7.5\PIDs
Virtual Dash: C:\Users\Elitebook\Documents\EFILive\V7.5\VDash
Print Reports: C:\Users\Elitebook\Documents\EFILive\V7.5\Print reports
Bug Reports: C:\Users\Elitebook\Documents\EFILive\V7.5\Bug reports

Connected: No
Com port: 0
Com setup: EFILive FlashScan V2.5: USB
Requested baud rate: 115200

Cable id: 7
Cable code: FlashScan V2
Cable desc: EFILive FlashScan V2
Cable version: 2.7.49
Cable Firmware date: 20230802
Cable model: FSV2
Cable Serial number: 003642841043

Protocols: 0
Protocol list:

Auto connect: No
Scan OBDII info: No

Error retries: 1
Retry delay: 10
Message throttle: 0

Most recently used VIN: 2G1FJ1EJ5B9xxxxxx (Note: 1)

PCM information
Hardware Number: N/A
Calibration ID: 12639269
Serial Number: 86K21147XCSN
Operating System: 12639270
Engine Operation: 12642188
Engine Diagnostics: 12642190
Not used: 12632574
Not used: 12642190
Fuel System: 12632570
System: 12642192
Speedometer: 12632574
Operating System BCC: AAR2
Stream-Slow scan mode: Supported
Stream-Fast scan mode: Supported
Maximum dynamic packets: 16

Detected modules:
$11="Engine Control Module (ECM)"
$18="Transmission Control Module (TCM)"

Selected parameters:
CALC.E38_VE=1,16
E38.AFRATIO_DMA=1,5
E38.APCYL_DMA=1,4
E38.SCALEDCORVE_DMA=1,3
GM.AFM=1,14
GM.EXPHAB1=1,4462
GM.IMTVSTATE2=1,4560
GM.INPHAB1=1,4580
GM.KR=1,12
GM.MAFFREQ2=1,4601
SAE.ECT=1,9
SAE.IAT=1,10
SAE.MAP=1,2
SAE.RPM=1,1
SAE.SPARKADV=1,7
SAE.TP=1,8
SAE.VSS=1,6

Most recent communication with vehicle:
16:37:18.393 Send: $01,$01,$1D,$00,$1F
16:37:18.405 Recv: $01,$01,$1D,$00,$1F
16:37:18.507 Send: $01,$01,$1D,$00,$1F
16:37:18.513 Recv: $01,$01,$1D,$00,$1F
16:37:19.938 Send: $01,$01,$1D,$00,$1F
16:37:19.947 Recv: $01,$01,$1D,$00,$1F
16:37:20.049 Send: $01,$01,$1D,$00,$1F
16:37:20.055 Recv: $01,$01,$1D,$00,$1F
16:37:21.587 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:21.596 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:21.596 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:21.604 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:23.025 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:23.036 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:23.036 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:23.052 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:24.515 Send: $01,$01,$1D,$00,$1F
16:37:25.117 Send: $01,$01,$1D,$00,$1F
16:37:25.974 Send: $01,$01,$1D,$00,$1F
16:37:26.576 Send: $01,$01,$1D,$00,$1F
16:37:27.555 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:28.415 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:47.815 Send: $01,$01,$1D,$00,$1F
16:37:47.827 Recv: $01,$01,$1D,$00,$1F
16:37:47.927 Send: $01,$01,$1D,$00,$1F
16:37:47.935 Recv: $01,$01,$1D,$00,$1F
16:37:49.358 Send: $01,$01,$1D,$00,$1F
16:37:49.368 Recv: $01,$01,$1D,$00,$1F
16:37:49.469 Send: $01,$01,$1D,$00,$1F
16:37:49.477 Recv: $01,$01,$1D,$00,$1F
16:37:50.979 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:50.985 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:50.986 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:51.001 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:52.432 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:52.443 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:52.443 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:52.459 Recv: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:53.887 Send: $01,$01,$1D,$00,$1F
16:37:54.489 Send: $01,$01,$1D,$00,$1F
16:37:55.343 Send: $01,$01,$1D,$00,$1F
16:37:55.944 Send: $01,$01,$1D,$00,$1F
16:37:56.890 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:37:57.750 Send: $01,$68,$6A,$F1,$01,$00,$00,$00,$00,$00,$00,$05,$8 0,$00,$04
16:38:35.186 Send: $01,$54,$04,$86,$00,$00,$00,$00,$00,$00,$01,$00,$0 0,$90,$89
16:38:35.404 Recv: $01,$52,$04,$86,$00,$00,$C9,$00,$00,$00,$00,$00,$E D,$50
16:38:35.404 Send: $01,$54,$01,$82,$00,$00,$00,$00,$00,$00,$00,$00,$C 0,$91
16:38:35.421 Recv: $01,$52,$01,$82,$00,$00,$00,$00,$00,$00,$05,$00,$4 6,$53,$56,$32,$00,$97,$B4
16:38:35.421 Send: $01,$54,$05,$82,$00,$00,$00,$00,$00,$00,$04,$00,$F 2,$00,$00,$00,$5B,$15
16:38:35.438 Recv: $01,$52,$05,$82,$00,$00,$00,$00,$00,$00,$04,$00,$0 1,$02,$07,$31,$8C,$77
16:38:35.543 Send: $01,$54,$84,$86,$00,$00,$00,$00,$00,$00,$01,$00,$0 1,$F8,$8B
16:38:35.558 Recv: $01,$52,$84,$86,$00,$00,$01,$00,$00,$00,$00,$00,$F A,$F0
16:38:35.592 Send: $01,$54,$01,$86,$00,$00,$00,$00,$00,$00,$01,$00,$0 2,$00,$84
16:38:35.659 Recv: $01,$52,$01,$86,$00,$00,$33,$00,$00,$00,$01,$00,$0 2,$0B,$8F
16:38:35.758 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$08,$00,$0 C,$6C,$11,$F1,$27,$02,$00,$00,$EF,$AD
16:38:35.781 Recv: $01,$52,$82,$86,$00,$00,$06,$00,$00,$00,$06,$00,$6 C,$F1,$11,$7F,$27,$22,$79,$B8
16:38:35.813 Send: $01,$54,$00,$86,$00,$00,$00,$00,$00,$00,$00,$00,$A 3,$94
16:38:35.829 Recv: $01,$52,$00,$86,$00,$00,$00,$00,$00,$00,$01,$00,$0 2,$0C,$70
16:38:35.862 Send: $01,$54,$04,$86,$00,$00,$00,$00,$00,$00,$01,$00,$0 0,$90,$89
16:38:36.081 Recv: $01,$52,$04,$86,$00,$00,$C8,$00,$00,$00,$00,$00,$E C,$81
16:38:36.224 Send: $01,$54,$01,$82,$00,$00,$00,$00,$00,$00,$00,$00,$C 0,$91
16:38:36.241 Recv: $01,$52,$01,$82,$00,$00,$00,$00,$00,$00,$05,$00,$4 6,$53,$56,$32,$00,$97,$B4
16:38:36.295 Send: $01,$54,$05,$82,$00,$00,$00,$00,$00,$00,$04,$00,$F 2,$00,$00,$00,$5B,$15
16:38:36.312 Recv: $01,$52,$05,$82,$00,$00,$00,$00,$00,$00,$04,$00,$0 1,$02,$07,$31,$8C,$77
16:38:36.344 Send: $01,$54,$06,$82,$00,$00,$00,$00,$00,$00,$00,$00,$7 1,$4B
16:38:36.360 Recv: $01,$52,$06,$82,$00,$00,$00,$00,$00,$00,$03,$00,$1 7,$08,$02,$12,$E8
16:38:36.390 Send: $01,$54,$23,$83,$00,$00,$00,$00,$00,$00,$00,$00,$6 D,$A1
16:38:36.405 Recv: $01,$52,$23,$83,$00,$00,$01,$00,$00,$00,$0D,$00,$3 0,$30,$33,$36,$34,$32,$38,$34,$31,$30,$34,$33,$00, $B8,$FC
16:38:36.433 Send: $01,$54,$24,$83,$00,$00,$00,$00,$00,$00,$00,$00,$D C,$7B
16:38:36.450 Recv: $01,$52,$24,$83,$00,$00,$01,$00,$00,$00,$0D,$00,$3 0,$30,$33,$36,$34,$32,$38,$34,$31,$30,$34,$33,$00, $DE,$EA
16:38:36.479 Send: $01,$54,$26,$83,$00,$00,$00,$00,$00,$00,$00,$00,$7 D,$B1
16:38:36.497 Recv: $01,$52,$26,$83,$00,$00,$04,$00,$00,$00,$0E,$00,$1 F,$00,$00,$00,$03,$00,$00,$00,$03,$00,$0B,$00,$21, $00,$BE,$2D
16:38:36.498 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$2A,$00,$92,$CF
16:38:36.517 Recv: $01,$52,$82,$86,$00,$00,$04,$00,$00,$00,$0C,$00,$6 C,$F1,$11,$6A,$00,$00,$00,$00,$00,$00,$00,$00,$B3, $6C
16:38:36.517 Send: $01,$54,$04,$86,$00,$00,$00,$00,$00,$00,$01,$00,$0 0,$90,$89
16:38:36.736 Recv: $01,$52,$04,$86,$00,$00,$C9,$00,$00,$00,$00,$00,$E D,$50
16:38:36.808 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$01,$5D,$6F
16:38:36.843 Recv: $01,$52,$82,$86,$00,$00,$11,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$01,$00,$32,$47,$31,$46,$4A,$DB,$AE
16:38:36.843 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$02,$1D,$6E
16:38:36.882 Recv: $01,$52,$82,$86,$00,$00,$16,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$02,$31,$45,$4A,$35,$42,$39,$AA,$FD
16:38:36.882 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$03,$DC,$AE
16:38:36.918 Recv: $01,$52,$82,$86,$00,$00,$15,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$03,$32,$30,$34,$39,$32,$34,$FB,$1B
16:38:37.168 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0A,$1C,$A8
16:38:37.187 Recv: $01,$52,$82,$86,$00,$00,$02,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0A,$00,$C0,$DC,$26,$E8,$A5
16:38:41.100 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$01,$5D,$6F
16:38:41.136 Recv: $01,$52,$82,$86,$00,$00,$15,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$01,$00,$32,$47,$31,$46,$4A,$99,$6F
16:38:41.136 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$02,$1D,$6E
16:38:41.167 Recv: $01,$52,$82,$86,$00,$00,$10,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$02,$31,$45,$4A,$35,$42,$39,$49,$5C
16:38:41.167 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$03,$DC,$AE
16:38:41.205 Recv: $01,$52,$82,$86,$00,$00,$15,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$03,$32,$30,$34,$39,$32,$34,$FB,$1B
16:38:41.489 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0A,$1C,$A8
16:38:41.510 Recv: $01,$52,$82,$86,$00,$00,$05,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0A,$00,$C0,$DC,$26,$AF,$A7
16:38:53.882 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$01,$5D,$6F
16:38:53.917 Recv: $01,$52,$82,$86,$00,$00,$13,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$01,$00,$32,$47,$31,$46,$4A,$7A,$CE
16:38:53.918 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$02,$1D,$6E
16:38:53.955 Recv: $01,$52,$82,$86,$00,$00,$16,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$02,$31,$45,$4A,$35,$42,$39,$AA,$FD
16:38:53.956 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$03,$DC,$AE
16:38:53.993 Recv: $01,$52,$82,$86,$00,$00,$14,$00,$00,$00,$0B,$00,$6 C,$F1,$11,$7C,$03,$32,$30,$34,$39,$32,$34,$AA,$8B
16:39:05.175 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$0C,$00,$0 C,$6C,$11,$F1,$3B,$01,$00,$32,$47,$31,$46,$4A,$5D, $80
16:39:05.190 Recv: $01,$52,$82,$86,$00,$00,$00,$00,$00,$00,$05,$00,$6 C,$F1,$11,$7B,$01,$2D,$2A
16:39:05.190 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$0C,$00,$0 C,$6C,$11,$F1,$3B,$02,$31,$45,$4A,$39,$42,$39,$5E, $E1
16:39:05.206 Recv: $01,$52,$82,$86,$00,$00,$00,$00,$00,$00,$05,$00,$6 C,$F1,$11,$7B,$02,$6D,$2B
16:39:05.206 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$0C,$00,$0 C,$6C,$11,$F1,$3B,$03,$32,$30,$34,$39,$32,$36,$BE, $35
16:39:05.262 Recv: $01,$52,$82,$86,$00,$00,$27,$00,$00,$00,$07,$00,$6 C,$F1,$11,$7F,$3B,$03,$31,$11,$D1
16:39:05.851 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$08,$9D,$69
16:39:05.872 Recv: $01,$52,$82,$86,$00,$00,$06,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$08,$00,$C0,$DC,$25,$D5,$67
16:39:05.908 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$05,$5C,$AC
16:39:05.942 Recv: $01,$52,$82,$86,$00,$00,$12,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$05,$38,$36,$4B,$32,$2F,$C5
16:39:05.942 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$06,$1C,$AD
16:39:05.982 Recv: $01,$52,$82,$86,$00,$00,$18,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$06,$31,$31,$34,$37,$B3,$AC
16:39:05.983 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$07,$DD,$6D
16:39:06.017 Recv: $01,$52,$82,$86,$00,$00,$11,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$07,$58,$43,$53,$4E,$11,$3F
16:39:06.142 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0A,$1C,$A8
16:39:06.167 Recv: $01,$52,$82,$86,$00,$00,$07,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0A,$00,$C0,$DC,$26,$2D,$A6
16:39:06.179 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0F,$DC,$AB
16:39:06.204 Recv: $01,$52,$82,$86,$00,$00,$09,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0F,$00,$C0,$E7,$8C,$FC,$ED
16:39:06.211 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0E,$1D,$6B
16:39:06.235 Recv: $01,$52,$82,$86,$00,$00,$08,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0E,$00,$C0,$E7,$8E,$81,$EC
16:39:06.242 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0D,$5D,$6A
16:39:06.267 Recv: $01,$52,$82,$86,$00,$00,$08,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0D,$00,$C0,$C1,$FE,$DE,$68
16:39:06.274 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0E,$1D,$6B
16:39:06.297 Recv: $01,$52,$82,$86,$00,$00,$08,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0E,$00,$C0,$E7,$8E,$81,$EC
16:39:06.304 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0C,$9C,$AA
16:39:06.329 Recv: $01,$52,$82,$86,$00,$00,$09,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0C,$00,$C0,$C1,$FA,$23,$6B
16:39:06.336 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0B,$DD,$68
16:39:06.360 Recv: $01,$52,$82,$86,$00,$00,$08,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0B,$00,$C0,$E7,$90,$CD,$E4
16:39:06.367 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$0D,$5D,$6A
16:39:06.392 Recv: $01,$52,$82,$86,$00,$00,$07,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$0D,$00,$C0,$C1,$FE,$91,$6C
16:39:06.399 Send: $01,$54,$82,$86,$00,$00,$00,$00,$00,$00,$06,$00,$0 C,$6C,$11,$F1,$3C,$14,$9C,$A0
16:39:06.436 Recv: $01,$52,$82,$86,$00,$00,$14,$00,$00,$00,$09,$00,$6 C,$F1,$11,$7C,$14,$41,$41,$52,$32,$F7,$12

Report ID: 731086 (Note: 2)

Notes:
(1) The VIN sequence number is not required for this report and for your privacy it is NOT included in this report.

(2)The report ID is a checksum of the report text and is used to verify the integrity of the report.

joecar
October 14th, 2013, 05:42 PM
Did you get that from trying to change the VIN using the scantool or the tunetool...?

pdasterly
October 14th, 2013, 05:55 PM
Same error on both

joecar
October 14th, 2013, 06:01 PM
Can I ask you to please go here http://support.efilive.com (log in with your forum username/password) and click Ask a Question (see upper left)...

place "$31 out of range" in the subject;

fill in as many fields as you can;

upload the error report (or paste the contents of post #2 into the big box).


This will help to keep track of this problem and any related problems.