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shihan
June 20th, 2014, 12:21 AM
Hi, l am trying to open a .ctz file with 7.5 and fsp v1.2 and l get a "not support by this version of the software"....any help please....thankyou

cindy@efilive
June 20th, 2014, 09:09 AM
What version of V7 are you using? Please list the build number.

Note: if the file you are using is created in the current pre release and is being attempted to be opened in an older software version you will be restricted. Ctz file functionality has changed and are no longer backwards compatible.

Cheers
Cindy

shihan
June 20th, 2014, 08:19 PM
Sorry l should have included more...version 7.5.7 build 245 however previous was build 258....thank you for the quick reply....

cindy@efilive
June 21st, 2014, 01:54 AM
Are you still having issues even after updating or is it now resolved?

Cheers
Cindy

shihan
June 21st, 2014, 01:35 PM
Good morning, still can not access the file....and the file was modified by a professional installer and then emailed to me (l am very grateful).....It keeps saying the version of the file is not supported...

cindy@efilive
June 21st, 2014, 02:32 PM
Good morning, still can not access the file....and the file was modified by a professional installer and then emailed to me (l am very grateful).....It keeps saying the version of the file is not supported...

You will need to speak with your professional tuner and determine what version of software he is using.

If the tune was created in a more recent version, you will get that error, the files are not backwards compatible between versions. Build 260 is the current version https://forum.efilive.com/showthread.php?24295-Update-Jun-21-2014

What vehicle is the tune for?

Cheers
Cindy

shihan
June 22nd, 2014, 02:31 AM
Problem is resolved today with the most recent update......thankyou Cindy for your help and support....last question...with the next update will this happen again? one must question the disabling of the software....again thankyou for your help....

cindy@efilive
June 22nd, 2014, 10:08 AM
It's not often that software becomes backwards incompatible, but sometimes it is necessary.

V7 software is being replaced. As functions are developed for V8, if we can port those developments into V7 for our FlashScan v1 customers to make a more stable and sound product for when product support for V7 is retired we will.

.ctz file formats have been in use for a number of years (about 3 years) Given the dual purpose of .ctz files (with V7 and V8), and the distinct advantages .ctzs offer, it consumes too much time to support a similar function with less features like .tun files that only serve a small proportion of our customer base.

We understand some people don't like change, which is why the features were concurrently available for a number of years bore this retirement.

Cheers
Cindy