V2 not responding

[RonnieW]

My V2 has stopped responding to any buttons that I push. It has now stopped connecting to my pcm. I can't scan or flash. I have a tune that I would like to download but I can't. Is there any thing I can do besides send the unit in for repair? The second light from the left blinks about every 1 second and the 4th light blinks continuously. Thanks

[joecar]

What happens when V2 is connected to USB...?

I'm not sure what's wrong, but first check the vehicle's cigar lighter fuse (this powers the ALDL/OBD-II port).

[RonnieW]

What happens when V2 is connected to USB...?

I'm not sure what's wrong, but first check the vehicle's cigar lighter fuse (this powers the ALDL/OBD-II port).

I'll check that tomorrow but the buttons haven't been working for a while when I press them.

[cindy@efilive]

My V2 has stopped responding to any buttons that I push. It has now stopped connecting to my pcm. I can't scan or flash. I have a tune that I would like to download but I can't. Is there any thing I can do besides send the unit in for repair? The second light from the left blinks about every 1 second and the 4th light blinks continuously. Thanks

The second and forth lights rotate in unison when FlashScan is in bootmode awaiting the installation of firmware. In this scenario, the FlashScan screen does not power on. Is that what you are seeing?

If it is, connect FlashScan to your PC and open V8 Scan and Tune software.
Open EFILive Explorer using the button at the top of the screen.
Select the [F12: Firmware] option in EFILive Explorer.
Hit the Browse button and select the FlashScan firmware. The file name will commence with FSProgV2.
And select Program.

Cheers
Cindy

[RonnieW]

The second and forth lights rotate in unison when FlashScan is in bootmode awaiting the installation of firmware. In this scenario, the FlashScan screen does not power on. Is that what you are seeing?

Cheers
Cindy

No, The flashscan screen is lit up. The second light and fourth lights are not flashing in unison. Second light goes on and off, fourth light constantly blinks. Fourth light blinks faster than the second light. I have been using the unit for several years.

[cindy@efilive]

What exactly is displayed on the screen? Is it just back lit or is text displayed?

Cheers
Cindy

[RonnieW]

What exactly is displayed on the screen? Is it just back lit or is text displayed?

Cheers
Cindy

It has the normal text displayed. What I would call the home screen noting which "F" keys to do what. I have always used it with my laptop or tablet. I have never used BB. None of the keys respond when I press them.

[cindy@efilive]

It has the normal text displayed. What I would call the home screen noting which "F" keys to do what. I have always used it with my laptop or tablet. I have never used BB. None of the keys respond when I press them.

Do you have an SD card in your FlashScan? If you do, can you please remove it?

Usually when the 2 LEDs flash, it's an indication that there is a problem (such as missing/incomplete firmware, flash chip issue, internal flash CRC issue) on powering up and that the device is not capable of displaying the error code, but usually the screen is inactive.

I think the best path forward is to eliminate for which the solution is to force the unit into Deadpoll mode and then reflash firmware.

Hold down the Ctrl button on FlashScan when connecting it to USB power. (Do not have the OBD cable connected).
This will power FlashScan without the display and the second and fourth lights will flash in unison.
Open V8 Scan and Tune software.
Open EFILive Explorer using the button at the top of the screen.
Select the [F12: Firmware] option in EFILive Explorer.
Hit the Browse button and select the FlashScan firmware. The file name will commence with FSProgV2.
And select Program.

Cheers
Cindy

[RonnieW]

Okay I will try this today. I do not have an SD card inserted (never have).

Thanks
Ronnie

[RonnieW]

unit into Deadpoll mode and then reflash firmware.

Hold down the Ctrl button on FlashScan when connecting it to USB power. (Do not have the OBD cable connected).
This will power FlashScan without the display and the second and fourth lights will flash in unison.
Open V8 Scan and Tune software.
Open EFILive Explorer using the button at the top of the screen.
Select the [F12: Firmware] option in EFILive Explorer.
Hit the Browse button and select the FlashScan firmware. The file name will commence with FSProgV2.
And select Program.

Cheers
Cindy

plugged flashscan into computer (nothing else pluggged in to the flashscan), blank screen is lit up, none of the lights are blinking, holding the cntrl button down does nothing.

[RonnieW]

unit into Deadpoll mode and then reflash firmware.

Hold down the Ctrl button on FlashScan when connecting it to USB power. (Do not have the OBD cable connected).
This will power FlashScan without the display and the second and fourth lights will flash in unison.
Open V8 Scan and Tune software.
Open EFILive Explorer using the button at the top of the screen.
Select the [F12: Firmware] option in EFILive Explorer.
Hit the Browse button and select the FlashScan firmware. The file name will commence with FSProgV2.
And select Program.

Cheers
Cindy

plugged flashscan into computer (nothing else pluggged in to the flashscan), blank screen is lit up, none of the lights are blinking, holding the cntrl button down does nothing.

[Blacky]

The blank blue screen when FlashScan is connected to the PC indicates that the PC USB drivers are not communicating with FlashScan correctly which means FlashScan can't fully power up via just the USB connection. So until that gets resolved (later in this thread) you'll need to perform the following tasks while FlashScan is connected to your vehicle via the OBDII cable.

Connected FlashScan to a vehicle and select the options:
F4 Options -> F3 About... -> F1 Firmware Details, then press the down arrow to scroll down to the boot block version (the last entry). It should show V2.07.007. If it does not report that fact back here and I'll explain the sterps required to upgrade the boot block. If it does show V2.07.007 then continue with these instructions.

Then, as described here: https://support.efilive.com/kb_article.php?ref=9131-UZCN-1168

Unplug FlashScan from all connections so it is not powered up. leave it un-powered for 30 seconds.
Then before plugging it back in to the vehicle, press and hold both the F1 and F3 buttons. While holding down those buttons, connect FlashScan to the vehicle. That will reset FlashScan to factory defaults. If that fixes the problem, then you need to save the rest values by selecting the option: F4 Options -> F1 Setup -> F1 Edit Settings, then while the display is on "File sys:", press the right arrow key to change the value at least one time, then keep pressing the right arrow key to set the value to "Auto". That will trigger the FlashScan firmware to save the settings permanently when you press OK. So press OK now to save the settings. The blue LED should illuminate as the settings are being saved.

Reboot FlashScan (disconnect/reconnect power) to ensure that it will continue to work as expected.

I highly recommend installing the latest software available here:
https://forum.efilive.com/showthread.php?27916-Sep-2017-Release-Candidate-1
That should resolve any USB driver issues.

Regards
Paul

[RonnieW]

The blank blue screen when FlashScan is connected to the PC indicates that the PC USB drivers are not communicating with FlashScan correctly which means FlashScan can't fully power up via just the USB connection. So until that gets resolved (later in this thread) you'll need to perform the following tasks while FlashScan is connected to your vehicle via the OBDII cable.

Connected FlashScan to a vehicle and select the options:
F4 Options -> F3 About... -> F1 Firmware Details, then press the down arrow to scroll down to the boot block version (the last entry). It should show V2.07.007. If it does not report that fact back here and I'll explain the sterps required to upgrade the boot block. If it does show V2.07.007 then continue with these instructions.

Then, as described here: https://support.efilive.com/kb_article.php?ref=9131-UZCN-1168

Unplug FlashScan from all connections so it is not powered up. leave it un-powered for 30 seconds.
Then before plugging it back in to the vehicle, press and hold both the F1 and F3 buttons. While holding down those buttons, connect FlashScan to the vehicle. That will reset FlashScan to factory defaults. If that fixes the problem, then you need to save the rest values by selecting the option: F4 Options -> F1 Setup -> F1 Edit Settings, then while the display is on "File sys:", press the right arrow key to change the value at least one time, then keep pressing the right arrow key to set the value to "Auto". That will trigger the FlashScan firmware to save the settings permanently when you press OK. So press OK now to save the settings. The blue LED should illuminate as the settings are being saved.

Reboot FlashScan (disconnect/reconnect power) to ensure that it will continue to work as expected.

I highly recommend installing the latest software available here:
https://forum.efilive.com/showthread.php?27916-Sep-2017-Release-Candidate-1
That should resolve any USB driver issues.

Regards
Paul

Thanks Blacky. I'll try this before sending it for repair, but none of the "F" keys were responding when I last had it connected.

[RonnieW]

Thanks Blacky. I'll try this before sending it for repair, but none of the "F" keys were responding when I last had it connected.

Well, that did not work. None of the keys are doing anything.

[Blacky]

Well, that did not work. None of the keys are doing anything.

Probably best to send it for repair then.
Regards
Paul

[RonnieW]

Probably best to send it for repair then.
Regards
Paul

Thanks for trying. It is on it's way for repair.