Blacky
March 11th, 2004, 08:19 AM
This is the first of what will become regular weekly bulletins about our tuning tool. Today, I want to talk about EFILive's support policy for the Tuning Software.
The EFILive Tuning Software will be supported in the same manner as the EFILive Scan Tool. That means bug fixes and minor enhancements are free for the life of the product. Even if you sell your product to someone else they will also continue to get free bug fixes and minor enhancements.
Our philosopy on bug fixes is this: We intend, to the best of our abilities, to sell a bug free product that does what it is advertised to do. If there is a fault in the software or some feature does not perform as expected, then it is *our* responsibility to fix it. The customer should not be expected to foot the bill for us to fix our own mistakes.
Major upgrades will attract an upgrade charge.
If/when there is a major upgrade, we reserve the right to charge for the upgrade. That doesn't mean we will charge for it, in fact the upgrade from V5 to V6, which most people would consider a major upgrade, did not attract any upgrade charge.
Adding support for a new PCM is not considered an upgrade and will not be free. It takes physical resources and time to "map" a new PCM.
Hardware upgrades will attract an upgrade charge, at least to cover the cost of the new hardware and the shipping and handling.
Regards
Paul
The EFILive Tuning Software will be supported in the same manner as the EFILive Scan Tool. That means bug fixes and minor enhancements are free for the life of the product. Even if you sell your product to someone else they will also continue to get free bug fixes and minor enhancements.
Our philosopy on bug fixes is this: We intend, to the best of our abilities, to sell a bug free product that does what it is advertised to do. If there is a fault in the software or some feature does not perform as expected, then it is *our* responsibility to fix it. The customer should not be expected to foot the bill for us to fix our own mistakes.
Major upgrades will attract an upgrade charge.
If/when there is a major upgrade, we reserve the right to charge for the upgrade. That doesn't mean we will charge for it, in fact the upgrade from V5 to V6, which most people would consider a major upgrade, did not attract any upgrade charge.
Adding support for a new PCM is not considered an upgrade and will not be free. It takes physical resources and time to "map" a new PCM.
Hardware upgrades will attract an upgrade charge, at least to cover the cost of the new hardware and the shipping and handling.
Regards
Paul