install issues

[sweetdiesel]

I currently have 3 laptops and 2 have EFI

the other day 2 of the 3 crashed hard and are being fixed
I need to install EFI on my work computer but cant get it to work?

ive tried the latest version and the old version from a EFI cd

here is the error: Cannot open C/doc and setting/ simon orford/my documents/efi live / 7.5/userconfig/calc pids/ accsess denied
any ideas of what im doing wrong?

[sweetdiesel]

well ive tried everything and still cant get it???? Ive never had install issues before untill now 3 years after owning EFI??

im going to email Ross the notice i get and perhaps he can help?

[Tordne]

Try the following:

1) Backup your 'C:\Program Files\EFILive' and 'My Documents\EFILive' folders
2) Uninstall all EFILive software and drivers
3) Delete the 'HKEY_CURRENT_USER\Software\EFILive' registry key usng 'regedit'
4) Install the new software and drivers

There are no know issues that I am aware of with software installation, other than Admin privileges on Vista (you still appear to be running XP at the latest.

[sweetdiesel]

Try the following:

1) Backup your 'C:\Program Files\EFILive' and 'My Documents\EFILive' folders
2) Uninstall all EFILive software and drivers
3) Delete the 'HKEY_CURRENT_USER\Software\EFILive' registry key usng 'regedit'4) Install the new software and drivers

There are no know issues that I am aware of with software installation, other than Admin privileges on Vista (you still appear to be running XP at the latest.

this computer is XP i never had any major issues with my vista and the old computer was also XP

Sorry but i couldnt find where HKEY was? Is it in EFI in the program files or my documents? I even tried searching with the search feature and no luck

Im at the point where im going to just buy a new laptop now as this is driving me nuts and I have some big issues with teh truck and need my EFI to work


I really apreciate the help thankyou

[joecar]

In the registry.

[sweetdiesel]

Error report generated by EFILive at 19:40:42 on Jun 30, 2008

Error code: ERR_WIN 0/0
Cannot open file "C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\User Configuration\calc_pids.txt". Access is denied

EFILive Version: 7.5.3 (Build 36)

Platform: Windows XP
Version: 5.1 (build 2600)
Processor type: Pentium 1399MHz

Directories
Temporary Cache: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Temporary cache
Logged Data: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Logged data
Customers: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Customers
Configuration: C:\Program Files\EFILive\V7.5\Configuration
Exported Data: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Exported data
Images: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Images
Sounds: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Sounds
Maps: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Maps
Pids: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\PIDs
Virtual Dash: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\VDash
Print Reports: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Print reports
Bug Reports: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Bug reports

Connected: No

Auto connect: No
Scan OBDII info: No

Error retries: 1
Retry delay: 10
Message throttle: 0

Most recently used VIN: xxxxxxxxxxxxxxxxx (Note: 1)

PCM information
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Stream-Slow scan mode: Unknown
Stream-Fast scan mode: Unknown
Maximum dynamic packets: Unknown

Most recent communication with vehicle:

Report ID: 167889 (Note: 2)

Notes:
(1) The VIN sequence number is not required for this report and for your privacy it is NOT included in this report.

(2)The report ID is a checksum of the report text and is used to verify the integrity of the report.






Error report generated by EFILive at 19:40:42 on Jun 30, 2008

Error code: ERR_WIN 0/0
Cannot open file "C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\User Configuration\calc_pids.txt". Access is denied

EFILive Version: 7.5.3 (Build 36)

Platform: Windows XP
Version: 5.1 (build 2600)
Processor type: Pentium 1399MHz

Directories
Temporary Cache: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Temporary cache
Logged Data: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Logged data
Customers: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Customers
Configuration: C:\Program Files\EFILive\V7.5\Configuration
Exported Data: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Exported data
Images: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Images
Sounds: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Sounds
Maps: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Maps
Pids: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\PIDs
Virtual Dash: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\VDash
Print Reports: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Print reports
Bug Reports: C:\Documents and Settings\Urs Lehner\My Documents\EFILive\V7.5\Bug reports

Connected: No

Auto connect: No
Scan OBDII info: No

Error retries: 1
Retry delay: 10
Message throttle: 0

Most recently used VIN: xxxxxxxxxxxxxxxxx (Note: 1)

PCM information
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Stream-Slow scan mode: Unknown
Stream-Fast scan mode: Unknown
Maximum dynamic packets: Unknown

Most recent communication with vehicle:

Report ID: 167889 (Note: 2)

Notes:
(1) The VIN sequence number is not required for this report and for your privacy it is NOT included in this report.

(2)The report ID is a checksum of the report text and is used to verify the integrity of the report.

[sweetdiesel]

this is what i keep getting? I went to the control panel and can not install nor can i remove EFI

[sweetdiesel]

cannot be removed simce im not allowed accsess to the non shared file?

i think this has something to do with the other peoples files on this computer
I DL the lastest version but also cant remove the file because of accsess????

[joecar]

I pm'd tech support.

[Tordne]

Are you able to make your user account a member of the 'Administrators' group? This can be done in Computer Management under Local Users and Groups.

It definitely sounds like a permissions/access issue.

[sweetdiesel]

I pm'd tech support.


Are you able to make your user account a member of the 'Administrators' group? This can be done in Computer Management under Local Users and Groups.

It definitely sounds like a permissions/access issue.


thanks for the help I appreciate it

[sweetdiesel]

Are you able to make your user account a member of the 'Administrators' group? This can be done in Computer Management under Local Users and Groups.

It definitely sounds like a permissions/access issue.

Correct
I seemed to of found the issue,it is to due with the previous worker made C/mydoc a read only and copyrighted????? or something like that?

so when I DL the EFI its not being allowed accsess to my personla documents


bad description of the issue but im working on it :throw:

Thanks again

[sweetdiesel]

:rockon: I finally got it to work!!


Thanks men for the help,I had to spend some time with our works I.T department