merge file not found

how do I fix it and or what am I doing wrong ive tried contacting efi live but no response back yet need help

Weekend tend to push support time frames out.

Please provide a screen shot, details of your software and firmware versions, vehicle and steps to reproduce the error.

Cheers
Cindy

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verison:8.2.2 build 290
v7.5 build 299
boot block: 2.07.07
firmware: 2.07.101
2008 chevy Silverado 2500


I plug v2 in and lab in and got to tune and read late it read. it finishes and I turn vehicle off for 15 sec and than back on and the merge file not found pops up
I will get a screen shot when I can work been crazy busy