My eye's were opened up to the Diesel performance market years ago, it's bigger than you might imagine and now that EFILive has established itself as the premiere tuning package for Diesels it must be nurtured.
Support or use? What do you mean support?
Have you taken any of the courses that are on offer by numerous companies? We write software, not tune cars for a living.
Does Microsoft teach you how to program a computer?
Does Snap-On teach you how to rebuild an engine?
No, like us, they provide the tools to do so. I have forgotten so much myself on the controllers because I don't work on them each day like tuners do.
Sure, T43 again, you made it out like ALL 2012 models of anything weren't supported, that isn't the case. In fact the 2012 Camaro ECM was supported within days of it's release as we had a tune file sent in from someone who picked one up.
There is ONE person at EFILive doing cal work, if I am working on new markets to ensure our future then the others stop, when we see sales trends as new things are released it becomes a sensible decision as to where we need to dedicate R&D.
I don't know what we can do to fix it, if I had a direct line to GM asking them how it works then we'd be on track.
See my reply above.
Australia is a very small percentage of our sales market.
No need, they can make up any .cax file they want, there is people in the US doing this.
Use the search function, it's been covered thoroughly.
No, but they have four calibration engineers, makes a big difference to what can get done.
What a bizarre statement, certainly not made by us.
If we were going to go broke focusing on the Diesel market we wouldn't do it, the decision to focus on Diesel came from sales feedback. I'm not saying that by us adding 1,000 tables to the T43 is flogging a dead horse, but it certainly would not result in any significant sales figures change. Oh, how about we introduce a year model fee to ensure the R&D for new models is justified. A one off fee for unlimited tuning on a 5 year + model run is very fair, maybe too fair.
T43 troubles aside, it was going to be a struggle this year for us with the GM gassers, we had a lot of interest at the trade shows when we announced we were starting on Cummins support, people said this will be bigger than anything you have done before. So for the last year we have very much concentrated on getting Cummins to market. So far it's paid off and will continue for years to come due to a different licensing model.
So where does that leave the T43, well, nothing will change much this year, I am away for 7 weeks as of next week. If we've dropped the ball on the T43 we are just going to have to wear that hat, I don't see how that makes the rest of the software unusable as is being made out in this thread.
Cheers,
Ross