Confirm a couple of things for me please:
- Does the device boot normally; i.e. to the menu where you can select menu options?
I don't think it's normal, sometimes it will freeze at the "EFI Flashscan V2" screen, and sometimes "Attention, Boot block has been upgraded. License will now be upgraded now. Ok." Then "License Upgrade, Warning do not remove power during the upgrade process. OK." Then "License Upgrade. Upgrade completed successfully. Ok." It is always one or the other.
- If so can you confirm the firmware version by following
THIS GUIDE (I'm suspecting perhaps you are still on 2.04.x firmware)
Flashscan firmware 2.05.21, Boot Block 2.05.04.
- If not is the device in deadpoll; where the LEDs flash side-to-side?