If you see the orange LED (second from the right, correction left) on FlashScan's keypad flashing, then that indicates serial data is being received by FlashScan.
That means the physical connection is probably working correctly.
In that case, let it receive data for about 5-10 seconds, then select the option:
F1: Scan Tool -> F3 Scan Options -> F1 Save Trace File.
Then using EFILive_Explorer, copy the saved trace file to your PC and email it to me at paul@efilive.com (include a link to this thread so I know what its about).
I will try to figure out why FlashScan is not recognizing the device.
P.S. When using the FlashScan option:
F1: Scan Tool -> F2: Data Logging -> F3: Display WO2
there are a number of hotkeys that you may find useful:
1. Backspace will cycle through all wideband options, make sure you have the correct wide band selected.
2. Enter will cycle through the different display format options.
3. For innovate the "0" key will perform a free air calibration.
Regards
Paul