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We are trying to find a set of actions that can reliably reproduce that situation. If you know of any way to cause that error to occur reliably, please let us know at support@efilive.com
Right now, I can't reliably reproduce the problem here. If you can make it happen reliably, every time, please let me (paul@efilive.com) know the exact steps to cause it to happen.
I need some help from customers that are seeing this problem happen regularly.
If I can't make it happen here, I can't fix it.
Regards
Paul