bring back fish tuning.

[AllOutPerformance]

Yes
no

THis post has been edited by EFILive (March 30, 2102) to add the following disclaimer:

EFILive did not start this poll. This poll was started by the forum user: AllOutPerformance.

Contrary to some comments, EFILive is not requesting advice from the public regarding this situation.
EFILive's decision is final and while this poll may allow some people to vent their frustrations, it is not being and will not be used by EFILive in any way to influence business decsions.

Regards
Paul Blackmore
EFILive Limited

[cindy@efilive]

I voted NO.

Because Robyn and Ira are really nice people, it's been immensely difficult process for all of us to go through. Each time something goes wrong, we've allowed 'one more chance' so as not to travel this path. Making the decision to separate is something we've agonized over. The truth of the matter is there are only so many 'one more chances' that can be offered. We truly believe we exhausted every possible option and tried our absolute best to get it resolved amicably over an extended period of time (Going back long before Cummins was even on the horizon).

While the side you see is a positive one with your relationship with Fish Tuning, I only wish that is what happened behind the scenes too. Unfortunately that wasn't the case, and we needed to get our house in order. We've lost too many development hours trying to fix something that clearly can't be fixed. To continue would be to the detriment of EFILive. We've said we won't disclose the details of the issues at hand, and unfortunately that puts us on the back foot given your strong feelings for Robyn and Ira. Please understand that there are many facets of this decision that will never be disclosed.

There is no question that Fish Tuning's support and service that they extended to their reseller network was anything other than first class - this wasn't the issue at hand.

Cheers
Cindy

[bobo]

There is no question that Fish Tuning's support and service that they extended to their reseller network was anything other than first class - this wasn't the issue at hand.

Cheers
Cindy

Having first class customer service and support means as much to me as having first class beta testers does to Ross and Paul. Whatever the reason for dismissing Fish Tuning as a distributor was, it really don't matter. They are gone and they were what made my business run for me and my family. Why do I have to walk away from a product I believe in just because of a business decision by EFI Live? I put my trust in Robyn and Ira to be there when I needed them and now I don't have any choice but buy direct. International Bank Fees and time zone differences make buying direct a difficult choice. The thing is, I'm not a quiter and you can't fire me. I'll get by, but it might not be whats best for everybody. It's going to be what's best for my family, my business, and me. I'm making some of my own business decisions. Stay tuned!!

[Bosephos]

Having first class customer service and support means as much to me as having first class beta testers does to Ross and Paul. Whatever the reason for dismissing Fish Tuning as a distributor was, it really don't matter. They are gone and they were what made my business run for me and my family. Why do I have to walk away from a product I believe in just because of a business decision by EFI Live? I put my trust in Robyn and Ira to be there when I needed them and now I don't have any choice but buy from direct. International Bank Fees and time zone differences make buying direct a difficult choice. The thing is, I'm not a quiter and you can't fire me. I'll get by, but it might not be whats best for everybody. It's going to be what's best for my family, my business, and me. I'm making some of my own business decisions. Stay tuned!!

Bobo hit the nail on the head...

[Dmaxink]

Having first class customer service and support means as much to me as having first class beta testers does to Ross and Paul. Whatever the reason for dismissing Fish Tuning as a distributor was, it really don't matter. They are gone and they were what made my business run for me and my family. Why do I have to walk away from a product I believe in just because of a business decision by EFI Live? I put my trust in Robyn and Ira to be there when I needed them. International Bank Fees and time zone differences make buying direct a difficult choice. The thing is, I'm not a quiter and you can't fire me. I'll get by, but it might not be whats best for everybody. It's going to be what's best for my family, my business, and me. I'm making some of my own business decisions. Stay tuned!!

I could not of said this better myself Bobo... same boat...

[cindy@efilive]

I could not of said this better myself Bobo... same boat...

Kory, my offer to Bob extends to you and anyone else who needs assistance.

Cheers
Cindy

[cindy@efilive]

Having first class customer service and support means as much to me as having first class beta testers does to Ross and Paul. Whatever the reason for dismissing Fish Tuning as a distributor was, it really don't matter. They are gone and they were what made my business run for me and my family. Why do I have to walk away from a product I believe in just because of a business decision by EFI Live? I put my trust in Robyn and Ira to be there when I needed them and now I don't have any choice but buy from Guy or direct. International Bank Fees and time zone differences make buying direct a difficult choice. A lot of my customers don't like Guy because he has made bad business deals with them, so I don't feel that is a good avenue either. The thing is, I'm not a quiter and you can't fire me. I'll get by, but it might not be whats best for everybody. It's going to be what's best for my family, my business, and me. I'm making some of my own business decisions. Stay tuned!!

Bob, we feel the same way. Robyn and Ira were like family to us too. But like everything in life, it doesn't always work out the way you hope or plan. This decision has been extremely painful for us, as I am sure it is for them. We understand that different resellers have different needs, and like in all facets of life not everyone gets along. If we were all the same we'd still be driving black T model Fords.

We do ask that you bear with us in the short term, and allow us the opportunity to set up a business structure that is both beneficial to our reseller and customer network as well as our commercial and business needs. If you personally need anything taken care of, you know how to contact me directly and I will strive to ensure that the customer service levels you've become accustomed to will continue to be delivered.

Cheers
Cindy

[AllOutPerformance]

Im pretty sure I know the issue.sounds to me another dealer got upset about a customer going somewhere else?
In my years of doing this.if you handle your biz correctly customers will never leave or look for better service.because at the end of the day its all the same product and that being said people will go where there treated the best.

[cindy@efilive]

Im pretty sure I know the issue.sounds to me another dealer got upset about a customer going somewhere else?
In my years of doing this.if you handle your biz correctly customers will never leave or look for better service.because at the end of the day its all the same product and that being said people will go where there treated the best.

I do know the issueS, and can assure you that you have incorrect information.

Cheers
Cindy

[Bosephos]

I do know the issueS, and can assure you that you have incorrect information.

Cheers
Cindy

Cindy... speaking for all of us FORMER Fish Tuning customers I think you and the other members at EFI Live owe us all a real reason for dropping Fish Tuning. I had 3 inquiries today for tuning & an autocal sell... Now that my EFI Live distributor is no longer, I had to turn that business away. Your decision has cost me money and some embarrassment and so I just want to know why? We get that you claim to give chance after chance...but what were these reasons Ira & Robyn needed a second chance? Hmm? I seriously doubt that you will tell us... EFI Live has taken a turn for the worst and I doubt that you would even offer me the discount that Fish Tuning did formerly...and I KNOW you couldn't touch the quick response and technical assistance that they provided...7 days a week... and during our business hours in the US... EFI Live has a created a black eye for itself today and lost a truly wonderful distributor... I'm not even writing this based on any friendship I've had with Robyn & Ira, but from the unmatched support and service that they have provided. As I said earlier...you owe us the truth...the whole truth...EFI Live is not the only company out there who sells tuning software for GM...not nearly... Keep that in mind before you make decisions to pull the plug on the source where many of us buy our products... Imagine my face when I told my customers that I could have their trucks tuned and the autocal in house by Friday...and then had to call them back and let them know I can't do it... You know where they probably went? Down the road to the guy with HP Tuner... So please... if nothing else PM me your reasoning or post it here for all... You(EFI LIVE) owe it to all of us.. YOU really do...