Yes...at least give Ira & Robyn some compensation & keep them on as tech support for the US... You have NO IDEA how well they cover those bases... SCT & HP Tuner is sounding better and better...up until today I would've never said that...
Yes...at least give Ira & Robyn some compensation & keep them on as tech support for the US... You have NO IDEA how well they cover those bases... SCT & HP Tuner is sounding better and better...up until today I would've never said that...
But the other companys can do the same and keep us productive with better customer support then offered by you guys at the moment......... Work something out with them if its such a big deal about how they went about selling in your book! we want the customer support and service! I garentee you wont have that unless it is by them!!!!!!
Having first class customer service and support means as much to me as having first class beta testers does to Ross and Paul. Whatever the reason for dismissing Fish Tuning as a distributor was, it really don't matter. They are gone and they were what made my business run for me and my family. Why do I have to walk away from a product I believe in just because of a business decision by EFI Live? I put my trust in Robyn and Ira to be there when I needed them and now I don't have any choice but buy direct. International Bank Fees and time zone differences make buying direct a difficult choice. The thing is, I'm not a quiter and you can't fire me. I'll get by, but it might not be whats best for everybody. It's going to be what's best for my family, my business, and me. I'm making some of my own business decisions. Stay tuned!!
Last edited by GMPX; March 29th, 2012 at 11:49 AM. Reason: Removed personal attacks
2005 Twin Turbo Dmax/Allison Ext. Cab Short Box 4X4
Best 1/4 11.8 @ 118+ on #2 only
Twisted Diesel Tuning-The leader in Duramax Tuning Services and soon to offer Common Rail Cummins Tuning!
Bobotune at rocketmail dot com
Why has our decision cost you embarrassment and money? Why have you had to turn business away? All resellers received communication with several methods of alternative ordering. There are no out of stocks, and no supply issues.
As said above resellers have been given a range of ordering options, Guy is merely one of those options.
We have been hurt and let down on many occasions through the direct actions of Fish Tuning. We've sort remedy through internal communications, external consultants, business practice changes, additional monitoring and clear communication to remedy. If you are to be at anyone it should not be us, it should be Fish Tuning. Their continual breaches have pushed themselves down this path.
If you think we've made a decision at the toss of a coin, you are wrong. It's been a carefully considered move. We've spent countless days, weeks, months and years considering how to manage the unmanageable. At the end of the day, there was no other choice.
How you chose to manage your business is your decision. We retain the same right in managing ours. I still don't understand why you had to turn away business. There are several options available in terms of obtaining stock, and there are no customer support delays.
Cheers
Cindy
Last edited by GMPX; March 29th, 2012 at 11:51 AM.
Subcribed.
Last edited by GMPX; March 29th, 2012 at 11:53 AM.
Bob, we feel the same way. Robyn and Ira were like family to us too. But like everything in life, it doesn't always work out the way you hope or plan. This decision has been extremely painful for us, as I am sure it is for them. We understand that different resellers have different needs, and like in all facets of life not everyone gets along. If we were all the same we'd still be driving black T model Fords.
We do ask that you bear with us in the short term, and allow us the opportunity to set up a business structure that is both beneficial to our reseller and customer network as well as our commercial and business needs. If you personally need anything taken care of, you know how to contact me directly and I will strive to ensure that the customer service levels you've become accustomed to will continue to be delivered.
Cheers
Cindy
Thank you, Cindy. Is there any timeline in place?
2005 Twin Turbo Dmax/Allison Ext. Cab Short Box 4X4
Best 1/4 11.8 @ 118+ on #2 only
Twisted Diesel Tuning-The leader in Duramax Tuning Services and soon to offer Common Rail Cummins Tuning!
Bobotune at rocketmail dot com