I along with the rest of the resellers am disappointed. Thing is it's not any of our decision in the matter. Bad mouthing and anger towards EFILive isn't helping at all. Robyn and Ira are not gone or completely removed from the EFILive world. They have said they are still going to be there to answer questions and continue making products that have helped us all in marketing and product sales. The resellers have lost a distributor, but we haven't lost Fish Tuning and their support.
Dan's Diesel Performance
www.dansdieselperformance.com
Wow is all I can say!
Fish was the only customer service that I knew I could call when I needed help right then. Judging by all the people the email was sent to I probably wasnt the only one who used Fish Tuning.
Fish Tuning is one of the few reasons I am still using EFI Live. Ever since Cummins came out it seems like us gas tuners have been forgot about by everyone except Fish Tuning. Fish Tuning was one of the most pro active distributors and pro EFI Live places out there. Everyone I know personally who tunes went through them for support and or purchases. I don't believe there is another company out there who could have better customer service or support for EFI Live. I have never heard a negative thing about them. Its obvious from this thread that I am not alone on quality of service I got from them.
Does EFI Live know how hard they are making it for people to support them? First the price increase, then no support for the T43, then get rid of the distributor that most of the gas tuners use. What next, cummins only?
Really disappointed
Lorenz
Last edited by GMPX; March 29th, 2012 at 11:54 AM.
Yep, its a sad day for us friends... I have never met such strait-forward and awesome people. Regardless of what is going on, Fish Tuning will have my business in any venture they have from here on, and have my full support. Any company that does what they have done for me, i feel as though i am in debt to them. Thank you again Fish Tuning.
Lorenz,
While it may not be of much consolation to you, I can say categorically that now the break has been made that our ability to service both Gas and Diesel, GM and Cummins from a development perspective has been improved.
The amount of development time that Paul and Ross have both lost over the last 2 years dealing with the issues that lead to this weeks decision is astronomical. Their focus has been pulled at critical times on critical projects that have had a direct result of us delivering support.
If the quality of service you received from Fish Tuning was the same as we received, this thread would not have been started. We would not be in this dark place. And quite possibly, the support you ask for may have been delivered months ago.
The review of our distribution channels has commenced. We are acutely aware of the needs of our Gas Tuners and Resellers. Your thoughts have been taken on board, and we'll provide further information once a decision has been made.
Cheers
Cindy
It's real easy for them to make a decision to drop someone when they are halfway around the world and don't get the full picture...I'm seriously doubting that EFI Live and their emplyees (4 or 5 I think) can do the finances, research & development for new support, programming, manufacturing design, shipping & receiving, and then even THINK ABOUT offering tech support close to Ira & Robyn. EFI Live is spread too thin as it is...that's what's hindering development & support... Doesn't take a rocket scientist to see that... I mean, I'm sleeping during your normal business hours.
Last edited by GMPX; March 29th, 2012 at 11:56 AM. Reason: Removed personal attacks
All I'm asking is 2 things...
1) Give us an alternative US distributor to deal with...If you won't give us fish tuning then how bout Duramax Tuner???
2) Keep Ira & Robyn on as tech support...
Tahdah...there's a nice working business structure...
Last edited by GMPX; March 29th, 2012 at 11:58 AM.