I have a flashscan V2 scan and tune, ive installed all the current updates to the downloads that I got from the efilive website. I have a problem with getting my laptop to recognize my device, when I plug it in it lights the screen up but there is no text and the computer does not respond in any other way. When I go into the devices page there is nothing for efilive available, I tried to follow the steps for installing the device driver software but I cant find it anywhere on my computer. When I hit the power button on the device it responds with a buzz or beep type sound, when I plug it into my usb port it powers up and works normally. I tried a different usb cord with no changes. I also registered the license that I have with the hope that would help but still no change, im lost please help me out. Thank you