brand new,Autocal Stuck on "display DTC's" screen?

[undergroundak]

Yo EFI Live,

I just sold a customer an autocal (and tuned) for a 2008 acadia. Everything was done pass through with the autocal. Dropped the tunes in the autocal and then attempted to verify it would flash and it is stuck on the "display DTC's" screen. I've reformatted and started completely over with no changes.It is fully functional as a pass through but stuck on the screen.It this thing bricked? If so how do I get it repaired?

Thanks,
Nick