new question for new beginner

[warlock007]

Blackly, I'm not sure if you are efi live but from what I'm feeling and seeing your becoming very defensive on it. I hope your not taking it personal that I have an issue with customer care of efi live. It's going on two days since my request and still nothing.

I feel I should expect nothing and hope that I'm lucky to get an answer.

Thanks no matter for the answers

[Blacky]

Press Ctrl+PrtScn, then run Start->All Programs->Accessories->Paint, and paste the image then save the image and email it to me at paul@efilive.com
Regards
Paul

[Blacky]

Blackly, I'm not sure if you are efi live but from what I'm feeling and seeing your becoming very defensive on it. I hope your not taking it personal that I have an issue with customer care of efi live. It's going on two days since my request and still nothing.

I feel I should expect nothing and hope that I'm lucky to get an answer.

Thanks no matter for the answers

Yes, I work at EFILive, no I'm not defensive I am just confused as to what you are saying that's all.

P.S. I'm not sure why you didn't get a reply from EFILive support, where/how did you contact support?
Via our contact us web page?
Via support@efilive.com?
Via our helpdesk ticketing system?
Some other way?

Regards
Paul

[Blacky]

Blackly, I'm not sure if you are efi live

Its a good point that I should not just assume people know I work at EFILive. I've changed my profile to show as "EFILive Developer" instead of "I'm just a programmer".
Regards
Paul

[ScarabEpic22]

Its a good point that I should not just assume people know I work at EFILive. I've changed my profile to show as "EFILive Developer" instead of "I'm just a programmer".
Regards
Paul

But Paul, that was soooooo much cooler!

[Blacky]

It's going on two days since my request and still nothing.

I received your screen shot and replied (via email), explaining how the licenses on your device are allocated. Do you still need help with this situation?

P.S. Your original request just arrived in my inbox today. It had been sent to sales@efilive.com, it took a while for it to filter back to me since it was not really sales related.
When you need product support, you should send your queries to support@efilive.com or open a support ticket in our online help desk.


Regards
Paul