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Thread: Why can't I sign in to purchase a license???

  1. #1
    Lifetime Member picnic_george's Avatar
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    Jan 2007
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    Default Why can't I sign in to purchase a license???

    I tried to sign in with my email and password. Says my password is incorrect. I've requested a password reset 3 times now and I am not getting an email response....

    And no it's not in my junk folder.

    Thanks
    Last edited by picnic_george; March 9th, 2014 at 03:09 AM.

  2. #2
    Lifetime Member picnic_george's Avatar
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    Default

    I had to create another account. Which is silly because it's exactly the same as it was before lol
    Thanks

  3. #3
    Diesel Forum Support Site Admin
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    Nov 2005
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    Default

    Our new online store went live towards the end of last year. All customers were required to setup new account details after the switch, as existing details didn't carry over. Have you used our store in the last 6 months?

    Cheers
    Cindy

  4. #4
    Lifetime Member picnic_george's Avatar
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    Default

    Ya I haven't had to use it for a while so that's what it was. But I'm already done, car is up and running and we are happy.

    Thank you

    I thought there was an issue with it I was thinking WTH lol

  5. #5
    Diesel Forum Support Site Admin
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    Default

    Great...glad it's all sorted.

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