Paul,

"If you have not already done so, could you please try the other code in the "to Commercial" field, just in case they are the wrong way around in the email?"
I have checked it before, but did it again.

"Not sure what you mean by "using Caps". That makes me think you are using an uppercase letter "Oh". The first character of the code is the digit zero, not a letter. The codes always consist of only the digits 0 to 9 and the letters A to F."
I should not have mentioned that since the "to Commercial" field is probably not case sensitive. Lower case entries A to F show as a to f.


"Lastly can you confirm that the serial number of your device really is 003480749632"
The Serial Number I originally emailed was copied from the blue License registration card 003480749632. I checked it against what EFILive shows. There the same.

Thank You
My64