V2 can't detect any vehicles code $0280

[wesam]

Hi there i have a sudden problem with my V2
it can't detect any vehicle and when i try to view trouble codes it show $0280 doe on the screen
But i can connect to it via V8 and check the firmwere and boot block version
I tried to change cable to OBD2 port with new one with out any luck

Any help will be appreciated as this is my V2 which has all my streams

Thanks in advance
Wesam

[Blacky]

Have you tried connecting to both CAN (i.e. E38, E40 and later) and VPW (i.e. LS1) vehicles? Did both CAN and VPW fail?

Regards
Paul

[wesam]

I tried to connect to two E38 cars Avalanche 2008 and silverado 2012 with out any luck

[Blacky]

I tried to connect to two E38 cars Avalanche 2008 and silverado 2012 with out any luck

All of those are CAN based vehicles. It is possible that the CAN transceiver chip in FlashScan has been damaged. If you can connect to a VPW based vehicle (most vehicles before 2005) then that will indicate that the OBDII connection is OK, just the CAN part is faulty. If you can't connect to a VPW vehicle, then the problem is more than just the CAN transceiver.

Either way, you'll probably need to send it to SoCal Diesel for repair. Their contact details are on our Distributor's web page here: http://www.efilive.com/distributors

Regards
Paul

[wesam]

I tried to coonect to ls1 and still has the same problem
Paul I'm in Qatar not in US
And i need this V2 to be fixed as soon as possible i could send it any ware you want
Also i have another V2 but without the streams or the 218 VINs i ordered before
Is there any way to copy them form the damaged one ?
I dont want to lose all my customers as we are in racing session now

[Blacky]

Unfortunately there's now way for you to copy your license details from one device to the other.

However, EFILive offers a recovery service. If you send back your faulty device and the most recent license backup file then we can copy the stream and VIN license details from your backup file to a new/blank FlashScan.
The replacement FlashScan device can be purchased as a "Scan Only" device for $499, plus you'll need to purchase the license recovery service for $99, then return your faulty FlashScan and email your license backup file to EFILive.
http://www.efilive.com/flashscan/flashscan-v2-scan-only
http://www.efilive.com/services/lice...covery-service

The replacement device won't be shipped to you until your original, faulty device has been received by EFILive. Shipping via "FedEx Overnight" usually takes 24-48 hours each way.

Let me know if you want to go ahead with the recovery option, or if you want EFILive to investigate the fault after you have returned the device to EFILive.
If you want to do the recovery option, send me an email directly to paul@efilive.com and I'll make sure your info gets to the right person so that the recovery turnaround can be as quick as possible. Turn around time is usually 24 hours.
If you want EFILive to investigate the fault, then you'll still need to return the device. EFILive will quote you the cost for repairs. That process can take up to a week depending on how difficult it is to determine the fault.

Shipping to EFILive is:
EFILive Limited
Unit 2, 121 Elliot Street
Howick 2012
Auckland
New Zealand
ph: +64 9 5341188
email support@efilive.com

Customs declaration:
Reason for shipment is "Repair"
Value of shipment is "USD $100"

Regards
Paul

[wesam]

Paul I sent you an email