logging not working

[dian]

i wanted to log the car and it doesnt work any more. it sais the firmware is not compatible with my software (7.5) and to update everything. it worked a week ago.

i do not whish to update anything.

the software is on a laptop without internet connection and hopefully the box doesnt update itself in the car. how can they be incompatible all of a sudden?

what the hell has happened?


edit: if i try logging it produces the err nocnx/122 code.

[nonnieselman]

What firmware are you using on the V2?

[dian]

2.8.194 apparently. why would it matter?

the thing is, im running the stuff on 5 devices and will spend a lot of time reinstalling it, for no reason at all. besides, every time i have updated the software in the past there were more problems with it than before.

if i at least knew why such an annoying thing can happen, i maybe would not be so pissed.

[nonnieselman]

Just wondering.
IT wont update itself.

Have you emailed support?

[dian]

i was hoping they would chime in here but will have to do it. have to find out what "Trace/License Backup Files" are, they want you to put in in the form. i cant even see the v7.5 version right now anywhere.

but i guess they will tell me the same thing, reinstall the stuff. thats what you generally do, if a software stops working, right?

i now get the err nocable/31 also. the system will read the pcm file though, so i still hope to fix it somehow. the logging software has been giving me headaches for nearly 10 years now, never worked properly, would not connect every second time needing multiple plugging/unplugging/ignition switching/restarts. if im lucky, this will just go away. probably not.