No interface cable found

[foxySS]

Hello, I just received a new laptop from dell today so I figured I would try and hookup the software to the truck. Version 7.? Just received the software last week.

It will not connect at all. I keep trying and it just says "no interface cable found" and error code 31.

I used the search and tried just about every option over and over- even installing the drivers over again through the link provided in one of those threads. I did everything as directed.

Nothing works.

I finally just tried using add/remove hardware and removed the EFI software and the driver below it. I did this on both of my computers and now neither computer will recognize the interface at all. Where it used to be twice and show new hardware, now it beeps three times and no message pops up about a usb device. It will not recognize it at all. I think my interface is bad.

I'm getting a real headache now. :x Any suggestions?

[Tordne]

Are you using Windows XP? If so check in Device Manager and make sure that you can see the interface when it is plugged in. It should show as FlashScan FSP or something like that.

[foxySS]

Yeah since I reinstalled it wasn't recognizing the usb interface. However, I fixed the problem and now it's back to it's back to it's old self. It acts like it's going to work and when I try and connect to the vehicle it just says interface not found; code 31.

I did a trouble log and this is what came up: Error report generated by EFILive at 01:48:09 on Sep 02, 2006

Error code: ERR_NOCABLE/31
No interface cable found.

EFILive Version: 7.3.2 (Build 416)

Platform: Windows XP
Version: 5.1 (build 2600)
Processor type: Pentium 1596MHz

Directories
Temporary Cache: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Temporary cache
Logged Data: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Logged data
Customers: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Customers
Configuration: C:\Program Files\EFILive\V7\Configuration
Exported Data: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Exported data
Images: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Images
Sounds: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Sounds
Maps: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Maps
Pids: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\PIDs
Virtual Dash: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\VDash
Print Reports: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Print reports
Bug Reports: C:\Documents and Settings\Chris Fox\My Documents\EFILive\V7\Bug reports

Connected: No
Com port: 0
Com setup:
Requested baud rate: 115200

Cable id: 0
Cable code:
Cable desc:
Cable version:
Cable Firmware date:
Cable model:
Cable Serial number:

Protocols: 0
Protocol list:

Auto connect: No
Scan OBDII info: No

Error retries: 1
Retry delay: 10
Message throttle: 0

Most recently used VIN: 2GCEK19N031xxxxxx (Note: 1)

PCM information
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Unknown: Unknown
Stream-Slow scan mode: Unknown
Stream-Fast scan mode: Unknown
Maximum dynamic packets: Unknown

Detected modules:
$10="Powertrain Control Module (PCM)"
$29="Electronic Brake Control Module (EBCM)"
$40="Body Control Module (BCM) or Dash Integration Module (DIM)"
$58="Inflatable Restraint Sensing and Diagnostic Module (SDM)"
$60="Instrument Panel Cluster (IPC)"
$98="HVAC Control Module"
$A0="Driver Door Module (DDM)"
$A1="Front Passenger Door Module (FPDM)"
$A6="Driver Seat Module (DSM)"

Selected parameters:

Most recent communication with vehicle:

Report ID: 205213 (Note: 2)

Notes:
(1) The VIN sequence number is not required for this report and for your privacy it is NOT included in this report.

(2)The report ID is a checksum of the report text and is used to verify the integrity of the report.



Any help is greatly appreciated!

[Tordne]

From the Tune Tool what happens when the interface is connected to the computer and you go to the Help menu and choose FlashScan PCM Licensing?

This should query the cable and tell you the used/free PCM slots etc.

Also perhaps try setting the cable type in the Scan Tool to V1 and disable Scan All Cable Types

[joecar]

Do you have the cable's serial number and software key entered (Help->Register EFILive)...?

[foxySS]

Do you have the cable's serial number and software key entered (Help->Register EFILive)...?

Yes, all entered correctly.

[joecar]

foxy,

I pm'd Paul/Backy so it will get his attention.

BTW: and welcome to the forum.

Joe

[TAQuickness]

BTW: and welcome to the forum.

Joe

Welcome aboard!

For the sake of killing time, have you tried un-installing EFILive, deleting the EFILive registry entries, then downloading and performing a clean install of the latest version?

[foxySS]

Thanks Joe.

Welcome aboard!

For the sake of killing time, have you tried un-installing EFILive, deleting the EFILive registry entries, then downloading and performing a clean install of the latest version?

I used the add/remove software in the control panel to unistall and then tried reinstalling from the CD. I might try downloading from the internet and seeing what happens.

Thanks.

Chris

[joecar]

Also, you can give this a try after uninstalling and before reinstalling from web (edit: as TA suggested):

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