Newbie Question - No Dashboard Response

[CVs06Tahr]

Nope

[Tordne]

If you are running the latest software/firmware try the following:
- Unplug V2 completely, both USB and RJ45 (OBDII)
- Turn vehicle on (start up)
- Connect V2 to car with the RJ45 cable and wait for it to boot and detect the vehicle
- Connect V2 to laptop with USB cable
- Open Scan Tool
- Connect to vehicle/V2 by pressing CTRL+F3
- Start recording by pressing F3

Let me know what happens with this process...

[CVs06Tahr]

Okay, done. The status bar turned red and the frame counter in the lower right clocked up to about 10K before I stopped and saved the log_0000.efi file. Before stopping I again checked the dashpad and tried to start it, again with no success. However, this time I noted additional details:

The status bar turns yellow and states that it is paused
There is an active pause and stop button and pressing the pause button starts recording, but still no dashboard activity

I shut off and came back into the house and opened the log file and tried to replay it in the chart display (B option). However an error message appears stating that the "Channel count is 0, cannot load file".

It's getting late here (11:00 pm) and I have to get up early for work tomorrow. I'll check this forum during lunch tomorrow and try anything else you might suggest when I get back from work.

[Tordne]

I'm really confused now....

The Red bar indicating recording and the fact you are actually getting logged frames means that it is working...

A Yellow bar shows that it is paused or Monitoring.

What is the "Dashpad" you mention?

Can you email the log to support at efilive dot com?

[CVs06Tahr]

I'm really confused now....

The Red bar indicating recording and the fact you are actually getting logged frames means that it is working...

A Yellow bar shows that it is paused or Monitoring.

What is the "Dashpad" you mention?

Can you email the log to support at efilive dot com?

I would agree with you on the red bar. I thought that I was getting data too. However, I did not guess that while monitoring, which is what I'm assuming (now) that the system does when it is in the dashboard mode, is displayed as the yellow paused mode.

Sorry for the typo...dashpad should have read dashboard.

Log file is "in the mail"

[joecar]

Which PIDs do you have selected (goto the PIDs tab)...?

[wait4me]

Sounds like no actual pids are selected in the pids tab.

[CVs06Tahr]

Just got home a few moments ago and noticed the 2 posts from joecar and wait4me regarding PIDS. I went back and re-read the tutorial and noticed that I had totally skipped over that part for some reason and never noticed it, so I highly suspect that this is the problem -- in fact, I can guarantee that no PIDs are selected. So if they are required, then this would, no doubt, be the problem.

For you IT folks out there, this would certainly qualify as a combination of PEBCAC and ID ten-T problems :oops: .

As it is getting late here, I'll try to give it a shot sometime tomorrow and let you know if I succeed

BTW: wait4me, I sent you an e-mail late Friday night with a question/request.

[CVs06Tahr]

Okay, I'm officially embarassed. The missing PIDs was it.

I guess that next time, before I bother you folks with mundane problems, I'll read all of the instructions.

Thanks for everyones help.

[joecar]

No worries... ...I've been there done that (falling into holes), and am still doing it...