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Thread: Installing the V7.5 Software

  1. #111
    Lifetime Member comnrailpwr's Avatar
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    Just installed on my windows tablet without issues so it must me my pc doing something screwy. What is the best way to completely wipe efilive off my pc and start fresh? Only thing I care to keep are my scripts which I can make a backup and move over to the fresh installed folder. That's about all I know to do unless you all got another option.

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  2. #112
    EFILive Developer Site Admin Blacky's Avatar
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    Before asking for help, please read this.

  3. #113
    EFILive Developer Site Admin Blacky's Avatar
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    Quote Originally Posted by Blacky View Post
    But obviously for the folder that you are having security issues with - instead of the folder shown in that article.
    Regards
    Paul
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  4. #114
    EFILive Developer Site Admin Blacky's Avatar
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    Quote Originally Posted by comnrailpwr View Post
    Just installed on my windows tablet without issues so it must me my pc doing something screwy. What is the best way to completely wipe efilive off my pc and start fresh? Only thing I care to keep are my scripts which I can make a backup and move over to the fresh installed folder. That's about all I know to do unless you all got another option.

    Sent from my SM-G960U using Tapatalk
    Uninstall V7
    Then delete the registry key: HKEY_CURRENT_USER\Software\EFILive\V7.5
    Then re-install V7

    Regards
    Paul
    Before asking for help, please read this.

  5. #115
    Lifetime Member comnrailpwr's Avatar
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    Checked permissions. All hass full access. Deleted registry. Re installed and same issues. I can right click in the user config folder and creat new text documents so my account does have access to write to the folder. I checked and made sure their are no encryptions of any kind. Next step I guess is install software on my external hard drive and see if that works.

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    Last edited by comnrailpwr; November 13th, 2020 at 02:17 PM.

  6. #116
    EFILive Developer Site Admin Blacky's Avatar
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    Can you right-click on the desktop shortcut for EFILive V7.5 Tune and add /l (space, forwards slash, lower case L) to the command line and click [OK]
    Then start the V7 tune tool software via the short cut using the right-click->"Run as administrator" option), that should create a log file called: \Program Files (x86)\EFILive\V7.5\StartupLog.txt
    After you get the error, take a look in that file using Notepad and see if any additional information in that file helps to identify the cause.

    Regards
    Paul
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  7. #117
    EFILive Developer Site Admin Blacky's Avatar
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    Like this:

    Click image for larger version. 

Name:	V7logfile.png 
Views:	186 
Size:	11.6 KB 
ID:	23586

    Regards
    Paul
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  8. #118
    EFILive Developer Site Admin Blacky's Avatar
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    One other thing to try, if you have virus checking software, try disabling it (temporarily) and see if that allows EFILive to create/save the files that it needs to.
    We have had other customers report problems caused by antivirus software preventing files from being created/updated.
    Regards
    Paul
    Before asking for help, please read this.

  9. #119
    Lifetime Member comnrailpwr's Avatar
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    Nailed it paul. Thank you. Something with my antivirus software (free version of avast) is causing the issues. what is weird is it's the same I have had for several years. it appears to be affecting the pc differently now that I upgraded my machine to windows 10. Any recommended antivirus software?

    Sent from my SM-G960U using Tapatalk

  10. #120
    EFILive Developer Site Admin Blacky's Avatar
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    Quote Originally Posted by comnrailpwr View Post
    Nailed it paul. Thank you. Something with my antivirus software (free version of avast) is causing the issues. what is weird is it's the same I have had for several years. it appears to be affecting the pc differently now that I upgraded my machine to windows 10. Any recommended antivirus software?

    Sent from my SM-G960U using Tapatalk
    It's not cheap, but...
    https://www.eset.com/nz/home/antivirus/

    That's the New Zealand link, you'll probably want to go to the link for the US version - which I can't easily get, since it keeps redirecting me to NZ.

    Doh!
    https://www.eset.com/
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