My v2 has been messed up for a while. It stoped powering up off the usb. I always have to have it plugged into the vehicle to update the firmware or just get licensing info. Now I have a new laptop and it can't identify the v2 even when hooked up my desktop it says usb device not recognized and one of the usb devices attached to this computer has malfunctioned, and windows does not recognize it. Can it be fixed? Who do I send it to.