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Thread: Cannot send tune to vehicle

  1. January 29th, 2009 #1
    Z06-Dave
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    Default Cannot send tune to vehicle

    I have had my V2 for over 6 months. I tried to flash my PCM with a new tune but it always fails. It says:

    Error unregistered interface, some features have been disabled

    I know my software is registered, I had to put in a date and number...How do I register the flashscan device? I and able to log my passes and read my PCM, I just cant send to it.

    Thanks,
    Dave
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  2. January 29th, 2009 #2
    joecar
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    Dave, welcome...

    Have you entered the information from the blue card exactly (no more, no less)...?

    Does your blue card say "Scan & Tune"...?
    Is this what you selected in the registration window...?

    Don't enter your name unless the blue card mentions your name.
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  3. January 30th, 2009 #3
    Z06-Dave
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    Quote Originally Posted by joecar View Post
    Dave, welcome...

    Have you entered the information from the blue card exactly (no more, no less)...?

    Does your blue card say "Scan & Tune"...?
    Is this what you selected in the registration window...?

    Don't enter your name unless the blue card mentions your name.
    Yep, I entered it just like on the card.. The card said commercial scan and tune from what I remember, I don't have it in front of me...It cost me 750 bucks so I'm pretty sure it is the correct license, how can I be sure? I bought it from a tuner but I believe it was drop shipped from EFI Live
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  4. January 30th, 2009 #4
    joecar
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    Dave, has Tech Support contacted you...?
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  5. January 30th, 2009 #5
    Z06-Dave
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    Quote Originally Posted by joecar View Post
    Dave, has Tech Support contacted you...?
    No they have not...
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  6. January 30th, 2009 #6
    Tordne
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    Is the FlashScan Serial Number (press F4-F1-F1 on hand held) the same as on the Blue Card? If not can you please send the Serial Number and Auth Code to support@efilive.com?

    These details can be obtained by going to the 'Help->FlashScan V2 VIN Licensing' option in the Tune Tool with FlashScan connected to your PC.
    Andrew
    EFILive Crew

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  7. January 30th, 2009 #7
    Z06-Dave
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    Quote Originally Posted by Tordne View Post
    Is the FlashScan Serial Number (press F4-F1-F1 on hand held) the same as on the Blue Card? If not can you please send the Serial Number and Auth Code to support@efilive.com?

    These details can be obtained by going to the 'Help->FlashScan V2 VIN Licensing' option in the Tune Tool with FlashScan connected to your PC.
    Just sent it to you..
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  8. January 30th, 2009 #8
    joecar
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    Quote Originally Posted by Z06-Dave View Post
    No they have not...
    Oh, I jumped the gun, sorry...
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  9. February 10th, 2009 #9
    Z06-Dave
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    I had help for a while but it seems they forgot about me..
    I still cannot get it to work...
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  10. February 10th, 2009 #10
    Tordne
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    Sorry Dave,

    Not forgotten about I assure you. It has been escalated to product development.

    Cheers,
    Andrew
    EFILive Crew

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