Just recieved a brand new v1 scan tool in the mail yesterday. But I can't make it scan.

Anyway, I downloaded efi live and it's drivers, plugged it in, set up the scanners serial number and key, typed in my vin, and hit connect to vehicle. but nothing happens. It also says would you like to register this scanner, and I keep registering over and over but nothing happens, to my understaning it only needs to be registered for flashing, but I want to figure that out. I've double checked and everything I typed was right.

When I check emissions status, nothing. I go to info, properties, advanced, check clear all dtc's, nothing.

I'm sorry for the long winded questions, it's just frustrating and I'm sure it's something simple I'm missing...