flashscan V2 not recognized

[charlie b]

XP is fine , I only tried it on Vista [ my wifes new computer ] because it did not work on my XP computer or my XP work computer. Thank you Charlie

[Blacky]

There are two types of FTDI (www.ftdichip.com) drivers that Windows can install to drive the USB hardware in FlashScan. The VCP (Virtual Com Port) drivers, or the D2XX drivers. FlashSCan requires the D2XX drivers

If the VCP drivers got installed, or if the FlashScan device has been flagged as supporting VCP, then FlashScan will not be recognized by Windows and programs such as MProg will not detect FlashScan.

First thing to do is to remove any driver files that may have been partially or incorrectly installed. To do that run the FTClean.exe program from \Program Files\EFILive\Drivers\Utilities\FTClean\FTClean.ex e (You need to be logging in with administrator privileges).
Make sure FlashScan is unplugged.
Enter the VID as FTDI
Enter the PID as E4A1 (or leave it blank to remove ALL FTDI drivers).

If you elect to remove ALL FTDI drivers then FTClean will remove the USB drivers for all FTDI device including any devices non-EFILive device that are installed on your PC that use FTDI USB hardware (www.ftdichip.com).

After running FTClean.exe reconnect FlashScan and Windows should display "Found New Hardware - EFILive FlashScan V2" in a bubble near the task bar. If it does not then the USB chip on FlashScan is probably faulty.

At this stage, FlashScan's LCD screen should be illuminated but blank.

The driver install wizard should start and ask if you want to connect to the internet. Select "No, not this time". Click Next.
Select "Install from a list or specific location." Click Next.
Select "Search for the best driver in these locations."
Uncheck "Search removable media"
Check "Include this location in the search"
Clcik "Browse" and browse to \Program Files\EFILive\Drivers\EFILive\Win-2K-XP-Vista. Click Next.

At this stage, FlashScan's LCD screen should be illuminated and displaying the main menu.

If FlashScan still does not work after that, then there is probably a fault. In which case I recommend taking up Ira's offer of phone support.

P.S. Sorry that your first experience with FlashScan has not turned out so well.

Regards
Paul

[charlie b]

Paul

Thank you for your help . After following your directions, we connected the flashscan and windows read, unrecognizable device. I will try to call Ira, thanks again, Charlie