HELP! Tuning issues on 2013 Cummins

[KhakiCummins]

Hi Ross,
Thanks for the reply, sorry it's taken so long to get back to you. For some reason, I couldn't log in.
It is indeed a 68RFE, which was recently rebuilt: new torque converter, solenoid, pressure sensor, valvebody. E/C part number is 05290174. The truck isn't technically in limp mode, though it's definitely acting similarly. I realize EFI doesn't actually provide custom tunes for deleted vehicles, hence this tune coming from Anarchy. Unfortunately, despite calling and emailing a number of times, we've been unable to get in contact with anyone from Anarchy. On top of that, it looks like the EPA has really cracked down on the emissions stuff and a number of companies have completely removed any and all products/info from their websites. After doing my best to research the issues online, plus poking around in the EFI software while plugged into the truck, the only solution I can seem to see is to flash the truck back to stock, then flash the custom tune in again, hoping it takes properly this time. I'm wondering if there is a way to look at the tune itself, to see if perhaps it's faulty, or has incorrect parameters set up? Again, I'm learning as I go here, so I really appreciate any help. Just in case it matters, here's the rest of the ECM info I got from the EFI scan ->
Calibration ID: 32370231AI
Operating System: 52140204
Data Software: 05150521AC
Boot Software: 00000000AA
Cal Verification: $B72BD66F

Have you confirmed that the reseller on e-bay is actually an authorized Anarchy reseller? Anarchy normally has a pretty good reputation for responding to questions. There are lots of people selling items that are miss represented and that could be your issue with getting Anarchy to respond. IF Anarchy DOES NOT allow anyone to sell their products on E-bay and you tell them that you bought it from E-bay, that could immediately throw up a red flag for them as being a fake or stolen tune.

[MrsS1]

Have you confirmed that the reseller on e-bay is actually an authorized Anarchy reseller? Anarchy normally has a pretty good reputation for responding to questions. There are lots of people selling items that are miss represented and that could be your issue with getting Anarchy to respond. IF Anarchy DOES NOT allow anyone to sell their products on E-bay and you tell them that you bought it from E-bay, that could immediately throw up a red flag for them as being a fake or stolen tune.

The thought definitely occurred to me, and that may in fact be the case. I don’t know how we would find out if the seller is authorized, so I can’t say for sure. Still, even if it is an unauthorized tune, I would hope Anarchy would, at the very least, respond to let us know. Even if just to say “Sorry, we can’t help you because you have an unauthorized tune.” Plus, wouldn’t they want to know which seller on eBay was profiting off stolen tech?