EFILive V7.5 Hanging When Starting Up or Shutting Down

[Blacky]

Some EFILive customers have reported that if FlashScan V2 is connected to the computer when starting the EFILive V7.5 Tuning Tool the green progress meter gets part way across and then hangs, or that when exiting the V7.5 Scan Tool the software hangs and will not close. The customers have also reported that disconnecting FlashScan from the computer's USB port will unfreeze the software and allow it to continue.

The following table is a list of the configurations that have been reported to EFILive on which the problem occurs.

Make                Type        CPU    OS       Bits    USB

Lenovo              Laptop      Intel  Win7       64    3.0
HP Pavilion         Laptop      AMD    Vista      64    2.0
HP G62              Notebook    AMD    Win7       64    2.0
Asus                Desktop     AMD    XP         32    2.0
Acer                Laptop      AMD    Win7       64    3.0
HP                  Laptop      AMD    Win7       64    3.0
HP                  Desktop     AMD    Win8       64    2.0

If you are experiencing the hanging problem described above and your computer details are not listed (or are incomplete) in the list above, please post the details in this thread or send them to me via private message (to blacky).
We are working with FTDIChip (the company that makes the USB components for FlashScan) to try and resolve the issue. The more information we can gather the sooner we can determine the cause of the problem and then a solution.

Regards
Paul

Update June: 06, 2013
FTDI have suggested trying the following work around:

• First connect FlashScan to a USB 2.0 port on the same machine - it can then be moved to a USB 3.0 port. (Note: USB 2.0 ports are usually black, USB 3.0 ports are blue).
• Updating the host controller driver may also help.
• Windows 8 should not have this problem since it uses a Microsoft supplied driver.

Please try the top two options and report back the success or failure in this thread.
Also if anyone is using Win8 and has the hanging problem , please report that.